´óµ¨Õ¹Íû£¬£¬ £¬£¬£¬£¬£¬¶Ëµã¼ì²âÓëÏìÓ¦EDRÈÔ»áÔÚ°ñ

Ðû²¼Ê±¼ä 2020-07-14

ÖÚËùÖÜÖª£¬£¬ £¬£¬£¬£¬£¬Gartner Ê®´óÇå¾²ÏîĿһֱÊÇÇå¾²ÁìÓòÊÖÒÕºÍÏîÄ¿Éú³¤µÄÖ¸ÏòµÆ¡£¡£¡£¡£¡£½ñÄêµÄÊ®´óÇå¾²ÏîÄ¿Ë仹δÐû²¼£¬£¬ £¬£¬£¬£¬£¬Ð¡±àÈ´¸Ò´óµ¨Õ¹Íû£¬£¬ £¬£¬£¬£¬£¬ÖÕ¶ËÇå¾²µÄµÚÒ»°Ñ½»ÒΡª¡ª¶Ëµã¼ì²âÓëÏìÓ¦£¨ÒÔϼò³ÆEDR£©¿Ï¶¨°ñÉÏÖøÃû¡£¡£¡£¡£¡£


ΪºÎÔÆÔÆ×ÔÐÅ£¿£¿ £¿£¿ÇëÌýС±àæ¸æ¸µÀÀ´~~


ÎÒÃÇÏÈÀ´¿´¿´£¬£¬ £¬£¬£¬£¬£¬½ü¼¸ÄêGartnerÐû²¼µÄÊ®´óÇå¾²ÊÖÒÕ»òÏîÄ¿£º


ÍòÀû¹ú¼Ê¹ÙÍø(ÖйúÓÎ)ÓÐÏÞ¹«Ë¾

ÍòÀû¹ú¼Ê¹ÙÍø(ÖйúÓÎ)ÓÐÏÞ¹«Ë¾

ÍòÀû¹ú¼Ê¹ÙÍø(ÖйúÓÎ)ÓÐÏÞ¹«Ë¾

ÍòÀû¹ú¼Ê¹ÙÍø(ÖйúÓÎ)ÓÐÏÞ¹«Ë¾


£¨×¢£º2018Äêǰ×öµÄÊÇ¡°Ê®´ó¶¥¼¶ÊÖÒÕ¡±µÄÐû²¼£¬£¬ £¬£¬£¬£¬£¬ÔÚ2018Äê¸üгÉÁË¡°Ê®´óÇå¾²ÏîÄ¿¡±£¬£¬ £¬£¬£¬£¬£¬´Ó¿Í»§µÄÊÓ½ÇÀ´Ñ¡Ôñ¸ü¸ßÓÅÏȼ¶µÄÊÖÒÕ¡£¡£¡£¡£¡££©


ÊDz»ÊǼòÆÓ ÇåÎú Ã÷Îú¡­¡­


EDRÄêÄêÉϰñ£¬£¬ £¬£¬£¬£¬£¬ÔÚÖÕ¶ËÇå¾²ÖÐְλ¿É¼û·ÇͳһÑùƽ³£¡£¡£¡£¡£¡£ÄÇËüÓÖÒªÖª×ãÔõÑùµÄÐèÇ󳡾°ÄØ£¿£¿ £¿£¿


Ëæ×ÅÍøÂç¸ß¼¶Íþв²ã³ö²»Ç£¬ £¬£¬£¬£¬£¬¹¥»÷ÐÎʽԽ·¢Ñ¸ËÙ¡¢Òþ²Ø£¬£¬ £¬£¬£¬£¬£¬¹Å°å»ùÓÚÌØÕ÷Öµ¾ÙÐмì²âµÄÇå¾²Êֶν«ÎÞ·¨Öª×ãÆóÒµÐÅÏ¢Çå¾²µÄÐèÒª¡£¡£¡£¡£¡£ÆóÒµºÍ×éÖ¯µÄÖÎÀí²ã´ó¶¼ÈϿɲ»±£´æÍêÉÆµÄ·À»¤£¬£¬ £¬£¬£¬£¬£¬Ï£ÍûѰÕÒ»ùÓÚ¶Ëµã¡¢ÍøÂç¡¢Óû§µÄÒªÁìÈ¥»ñµÃ¸ß¼¶Íþв¼ì²â¡¢ÊÓ²ìºÍÏìÓ¦µÄÄÜÁ¦¡£¡£¡£¡£¡£


ƽ¾ù¼ì²âʱ¼ä£¨MTTD£©Çå¾²¾ùÏìӦʱ¼ä£¨MTTR£©ÒѾ­³ÉΪÁËȨºâÇå¾²¶Ô¿¹Ð§¹ûµÄÖ÷ÒªÆÀ¼ÛÖ¸±ê¡£¡£¡£¡£¡£


»ùÓÚ¿Í»§µÄÆÈÇÐÐèÇ󣬣¬ £¬£¬£¬£¬£¬EDR ÊÖÒÕÓ¦Ô˶øÉú~


Gartner½«¡°¶Ëµã¼ì²âºÍÏìÓ¦½â¾ö¼Æ»®Êг¡¡±½ç˵Ϊ¡°¼Í¼ºÍ´æ´¢¶Ëµãϵͳ¼¶±ðµÄÐÐΪ£¬£¬ £¬£¬£¬£¬£¬Ê¹ÓÃÖÖÖÖÊý¾ÝÆÊÎöÊÖÒÕÀ´¼ì²â¿ÉÒɵÄϵͳÐÐΪ£¬£¬ £¬£¬£¬£¬£¬ÌṩÉÏÏÂÎÄÐÅÏ¢£¬£¬ £¬£¬£¬£¬£¬×èÖ¹¶ñÒâ»î¶¯²¢Ìṩµ÷½â½¨ÒéÒÔ»Ö¸´ÊÜÓ°ÏìµÄϵͳµÄ½â¾ö¼Æ»®¡±¡£¡£¡£¡£¡£


GartnerÒÔΪ£¬£¬ £¬£¬£¬£¬£¬´ó´ó¶¼EDR½â¾ö¼Æ»®Ó¦ÓеĹ¦Ð§°üÀ¨£º


1¡¢¾ßÓмì²âºÍ×èÖ¹Òþ²ØÎó²îʹÓõÄÀú³Ì£¬£¬ £¬£¬£¬£¬£¬ÕâÖÖÀú³ÌÄܹ»ÌӱܹŰåAV¼ì²âÄÜÁ¦£¬£¬ £¬£¬£¬£¬£¬²»¿ÉÓüòÆÓµÄÊðÃûºÍÌØÕ÷¼ì²âµ½£¨IOCºÍIOA¼ì²âÒýÇæ£©£»£»£»£»£» £»

2¡¢ÍþвÇ鱨£»£»£»£»£» £»

3¡¢¿çÖն˵ĿɼûÐÔ£¬£¬ £¬£¬£¬£¬£¬ÒÔ¼ì²â¶ñÒâ»î¶¯²¢¼ò»¯Çå¾²ÊÂÎñÏìÓ¦Á÷³Ì£»£»£»£»£» £»

4¡¢¾¯±¨µÄ×Ô¶¯»¯ÒÔ¼°·ÀÓùÐÔÏìÓ¦£¬£¬ £¬£¬£¬£¬£¬ÀýÈçÔÚ¼ì²âµ½¹¥»÷ʱ¹Ø±ÕÌØ¶¨Àú³Ì£»£»£»£»£» £»

5¡¢È¡Ö¤¹¦Ð§£¬£¬ £¬£¬£¬£¬£¬Ò»µ©¹¥»÷Õß½øÈëÄÚ²¿£¬£¬ £¬£¬£¬£¬£¬¾ÍÐèÒªÉîÈëÑо¿Æä»î¶¯µÄÄÜÁ¦£¬£¬ £¬£¬£¬£¬£¬ÒÔ±ãÄܹ»ÏàʶÆä»î¶¯¹ì¼£²¢×îºéÁ÷ƽµØïÔÌ­ÆÆËðµÄÓ°Ï죻£»£»£»£» £»

6¡¢Êý¾ÝÍøÂçÒÔ½¨ÉèÓÃÓÚÆÊÎöµÄ´æ´¢¿â¡£¡£¡£¡£¡£


ÍòÀû¹ú¼Ê¹ÙÍø¼¯ÍÅEDR


ÍòÀû¹ú¼Ê¹ÙÍø¼¯ÍÅÒÀ¾Ý¶àÄêÔÚÖÕ¶ËÇå¾²ÖÎÀíºÍ½¨ÉèÏà¹ØÁìÓòʵ¼ùÂÄÀú£¬£¬ £¬£¬£¬£¬£¬×ÔÖ÷Ñз¢ÁËÒµ½çÁìÏȵÄÖն˸߼¶Íþв¼ì²âÓëÏìÓ¦²úÆ·¡ª¡ªEDR¡£¡£¡£¡£¡£


×÷ΪÐÂÒ»´úµÄÖÕ¶ËÇå¾²²úÆ·£¬£¬ £¬£¬£¬£¬£¬ÍòÀû¹ú¼Ê¹ÙÍø¼¯ÍÅEDRÒ»¸Ä¹Å°åÒԺϹæÔ¼ÊøµÄÇå¾²·ÀÕչ˻¤Ê¿Ä£¬ £¬£¬£¬£¬£¬½ÓÄÉÈ«Ðµļ«ÆäÇáÁ¿µÄagent¡¢ÖØserver²úÆ·¼Ü¹¹ÓëÉè¼ÆË¼Ð÷£¬£¬ £¬£¬£¬£¬£¬¿ÉÔ½·¢ÎÞаµÄ¡¢×¼È·µÄ¡¢ÖÇÄܵġ¢ÖÜÈ«µÄÊÕÂ޺͹ØÁªÆÊÎöÖÕ¶ËÐÅÏ¢£¬£¬ £¬£¬£¬£¬£¬ÊµÊ±¼ì²âÖÕ¶ËÖ÷»úµÄÇ徲״̬ºÍÇ徲Σº¦£¬£¬ £¬£¬£¬£¬£¬ÒÔ×îС»¯Ó°ÏìµÄ΢¸ôÀë·½·¨ÒÖÖÆÇå¾²Íþв£¬£¬ £¬£¬£¬£¬£¬²¢Í¨¹ýÍêÉÆµÄÆÊÎöÊÖÒÕ£¬£¬ £¬£¬£¬£¬£¬¶ÔÖÕ¶ËËùÃæÁÙµÄÒÑÖª¡¢Î´ÖªÇå¾²Íþв¾ÙÐÐÖÜÈ«·À»¤£¬£¬ £¬£¬£¬£¬£¬ÎªÖÕ¶ËÇå¾²±£¼Ý»¤º½¡£¡£¡£¡£¡£


ͬʱ£¬£¬ £¬£¬£¬£¬£¬¸Ã²úÆ·ÒÀ¸½Ç¿Ê¢µÄÊý¾ÝÊÕÂÞÄÜÁ¦£¬£¬ £¬£¬£¬£¬£¬Äܹ»Ï꾡ÊÕÂÞÖն˵ľ²Ì¬ºÍ¶¯Ì¬ÐÅÏ¢£¬£¬ £¬£¬£¬£¬£¬ÈçÈíÓ²¼þ×ʲúÐÅÏ¢¡¢Çå¾²ºÏ¹æÐÅÏ¢¼°ÔËÐÐÐÅÏ¢µÈ¡£¡£¡£¡£¡£Í¬Ê±ÒÔÊý¾ÝΪץÊÖ£¬£¬ £¬£¬£¬£¬£¬Á¬Ïµ¹¥»÷ÐÐΪ½¨Ä££¬£¬ £¬£¬£¬£¬£¬Æ¥ÅäIOCºÍIOA¹æÔò£¬£¬ £¬£¬£¬£¬£¬Æ¾Ö¤ÉÏÏÂÎÄÆÊÎö£¬£¬ £¬£¬£¬£¬£¬ÊµÏÖ¶ÔÒÑÖª¼°Î´ÖªÍþвµÄ·À»¤¡¢ÆÊÎöºÍËÝÔ´¡£¡£¡£¡£¡£


±ðµÄ£¬£¬ £¬£¬£¬£¬£¬¸Ã²úÆ·»¹ÓµÓÐÁ¢ÒìµÄ·ÀÓù»úÖÆ£¬£¬ £¬£¬£¬£¬£¬ÔÚÖÕ¶ËÇå¾²·À»¤ÁìÓòÍê³ÉÁ˴ӹŰåµÄEPP²úÆ·¡¢AVɱ¶¾Ï°Óõı»¶¯·ÀÓù»úÖÆ£¬£¬ £¬£¬£¬£¬£¬Ïò¸üÎÞа¡¢¸ü¾«×¼¡¢¸ü¸ßЧ¡¢¸üÖÜÈ«µÄ×Ô¶¯·ÀÓù»úÖÆµÄת±ä¡£¡£¡£¡£¡£


ÍòÀû¹ú¼Ê¹ÙÍø¼¯ÍÅEDR±ä±»¶¯·À»¤Îª×Ô¶¯·À»¤¡¢±ä¾²Ì¬·À»¤Îª¶¯Ì¬·À»¤¡¢±äµ¥µã·À»¤ÎªÕûÌå·À»¤¡¢±ä´Ö·Å·À»¤Îª¾«×¼·À»¤£¬£¬ £¬£¬£¬£¬£¬ÎåλһÌ壬£¬ £¬£¬£¬£¬£¬ÎªÖÕ¶ËÊг¡Êä³ö¿É¿¿µÄEDR½â¾ö¼Æ»®£¬£¬ £¬£¬£¬£¬£¬×ÊÖú¿í´ó¿Í»§½¨Éè¸ü¼òÆÓ¡¢¸üÖÇÄÜ¡¢¸üÓÐÓᢸüÖÜÈ«µÄÖÕ¶ËÇå¾²·À»¤ÄÜÁ¦¡£¡£¡£¡£¡£